Why this matters for retention: consistent, low-effort reviews prevent small issues from turning into repeat voids.

• Review tenant communication patterns from the last 30 days Look for slower replies, shorter tone, or repeated frustrations.
• Check open and recently closed maintenance issues Confirm issues were closed properly, not just marked complete.
• Compare current rent to local market for similar properties Note any gap and whether the property still feels fair at that price.
• Identify unresolved small issues that never fully closed Small friction is a common trigger for tenants leaving.

Why this matters for retention: proactive upkeep reduces maintenance friction and reinforces confidence in how the tenancy is managed.

• Proactive property condition check (even a quick one) Prioritise safety, comfort, damp, leaks, heating, and visible wear.
• Contractor performance review (speed, quality, communication) If contractors cause delays, tenants blame the landlord.
• Tenant satisfaction pulse check (low pressure) Short message: “Everything okay with the property?”

Why this matters for retention: rent rises are a common trigger, but clear value and good handling reduces resistance and exit planning.

• Stress test affordability and tenant fit Consider household changes, local wages, and competing stock.
• Fix visible issues first (especially anything previously raised) A rent rise lands better when the property feels well-maintained.
• Communicate early and clearly (no surprises) Avoid last-minute messages that force tenants into fast decisions.

Why this matters for retention: documenting patterns helps you spot recurring triggers and prevents repeat mistakes across the portfolio.